Advocare Hospice, Inc. is a provider of person-centered hospice care in Garden Grove, California for terminally ill patients aged 18 to 65 and above. We were established to meet the demand for dependable sustained care and support for families with loved ones facing life-limiting conditions.
Mission
Advocare Hospice, Inc. provides an individualized program of physical, emotional, spiritual, and practical care for people in the last phases of a life-limiting illness, with an emphasis on control of pain and other symptoms.
The program is reflective of a spirit and idea of caring that emphasizes comfort and dignity for the dying, making it possible for them to remain independent for as long as possible, in familiar surroundings.
Hospice care is centered on both the patient and family/caregiver. Hospice personnel respect and respond to the unique differences in family/caregiver, lifestyle, values, and wishes.
Utilizing an interdisciplinary group approach of physicians, nurses, social workers, therapists, homemakers, hospice aides, volunteers, spiritual counselors, bereavement counselors, and others, Advocare Hospice, Inc. provides palliative care in the home, short-term inpatient services, mobilization and coordination of ancillary services, and bereavement support. Services will be equitably distributed to a medically and financially diversified group of patients in a cost-effective manner which ensures adherence to the goals of Advocare Hospice, Inc. and the maintenance of the financial solvency of the organization.
Hospice affirms life. Hospice exists to provide support and care for persons in the last phases of a life-limiting illness so that they may live as fully and comfortably as possible.
Hospice exists in the belief that through appropriate care and the promotion of a caring community, patients, and family/caregivers will be free to attain a degree of mental preparation for death that is satisfying to them.
Values
Advocare Hospice, Inc. recognizes these values and their roles in fulfilling this mission:
- Committed to Patients
We recognize the unique physical, emotional, psychological, and spiritual needs of each person receiving hospice care in the home. We strive to extend the highest level of courtesy, safety, and service to patients and family/caregivers, visitors, and each other.
- Committed to Leadership
We deliver state-of-the-art hospice care services with identified centers of excellence. We engage in a wide range of continuing education for hospice personnel and volunteers, as well as other educational programs for professionals and the public.
- Committed to Excellence
We strive to create an environment of teamwork and participation, where, through continuous performance improvement and open communication, healthcare professionals pursue excellence and take pride in their work, the organization, and their personal development. We believe that the quality of our human resources-hospice personnel, physicians, volunteers are the key to our continued success. We maintain financial viability through a cost-effective operation to meet our long-term commitment to the community.
- Committed to a Culture of Safety and Quality
We strive to create a culture of safety and quality by developing a code of conduct, providing education, encouraging open communication, encouraging leaders to provide a team approach to safety and quality initiatives, providing leadership that defines how patients, family/caregivers, visitors, and other members of the community can help identify and manage issues of safety and quality, and implementing changes identified by the annual organization evaluation in order to maintain the culture of safety and quality.
Goals
- To provide a program of care that acknowledges death as a normal event
- To provide direct patient care in the home and family/caregiver support in a coordinated manner with an interdisciplinary program using existing resources and avoiding duplication of services
- To offer short-term in-patient care when the patient’s pain and symptoms must be closely monitored in order to be controlled, or when the family/caregiver needs a rest from the tedium and stress involved in caring for the patient
- To maintain a commitment to realistic, cost-effective management, utilizing all available mechanisms for payment, to retain management responsibility for the patient’s care in the utilization of direct and indirect services
- To make hospice and the hospice philosophy an accepted part of the healthcare system and to increase awareness concerning the needs of the dying
- To provide a continuum of care which recognizes and responds to the physical, social, spiritual, emotional, and other needs of the patient and family/caregiver
Who Pays for Hospice Care?
Hospice care is paid for in full by Medicare and by Medicaid Hospice benefits. When a patient elects hospice, they sign off their Medicare Part A (hospital insurance) and enroll in hospice under the Medicare Hospice benefits (MHB). From that point on, direct care is provided by a Medicare-certified hospice agency. Most insurances and the Veteran’s Administration also cover hospice services in full or with minimal co-pays. Hospice Care services are more inclusive than Palliative Care services. Hospice Care includes physician services, nursing services, social worker, spiritual care, bereavement care and volunteers for the individual and their family.
Palliative care services are typically provided through regular physician and nursing visits and are paid for by Medicare, Medicaid, and most private insurances if the patient meets criteria.
If you believe that hospice care is the right choice for you or a loved one, please contact our office to schedule a free evaluation with one of our registered nurses. Advocare Hospice, Inc. would be honored to care for you or your loved one during the end of life journey. Please call us at 714-265-7348, Monday – Friday 8:00 Am to 5:00 PM.
Non-Discrimination Statement
Pursuant to Title VI of the Civil Right Act of 1964, Section 504 of the Rehabilitation Act of 1973, Age Discrimination Act of 1975, and their implementing regulations, Hospice and Palliative Care does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, religion, color, national origin, disability, age, or sex (including gender identity) in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, and in staff and employee assignments to patients, whether carried out by Advocare Hospice, Inc. directly or through a contractor or any other entity with which Advocare Hospice, Inc. arranges to carry out its programs and activities.
For further information about this policy, contact our Section 504 Coordinator: Phone number: 714-265-7348, TDD/State Relay: 209-999-9999 or dial 711 in California.
If you believe that Advocare Hospice, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail, fax, or email.
Advocare Hospice, Inc. Grievance Coordinator:
Office: 12419 Lewis St., Suite 106
Garden Grove, CA 92840
Phone: 714-265-7348
Email: admin@advocarehospice.org
If needing help filing a grievance, the Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or by phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Know that your loved one is not alone and never beyond help. Contact us now to learn more about us and our services. We are standing by to provide the answers you need.